Author’s Alterations have been another sensitive issue between sales and production. The sales perspective is how can you go back to the customer and charge them a $125.00 AA on a $10,000 job? The production perspective however is that the work is done, I’m being held accountable for billable hours and the customer should be charged.

The fact is both are right. The most productive way to deal with this dilemma is to record the AA’s in production, post them on the invoice and then allow sales the opportunity to provide them as a discount to the client if they so choose.

If you think about it, why wouldn’t it at least be recorded on the invoice so if you decide to discount them, at least the client is made aware that you’ve done additional work on their behalf and made a decision not to charge them?

Just eliminating them from the invoice completely doesn’t do anything to demonstrate the extra work that has been put forth to complete a project. This can pay off dividends in the long run if you’re ever asked by the client “what you’ve done for them lately”.

This entry was posted on Monday, January 25th, 2010 at 9:00 am and is filed under News.
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